The warranty period on our products is 2 months after the date of purchase. This only applies to products with a demonstrable production defect.
Is something wrong within 2 months of purchase? Please contact our customer service [email protected] and email us the following information:
– Your order number;
– What broke and how this happened;
– A photo of the broken product that can clearly demonstrate the damage.
Then we can see how we can solve this.
There is no warranty on:
- The discoloration/wear of gold-plated pieces. This applies to wear of the gold plating, oxidation, and discoloration;
- Broken pieces from bending Buriti, Banana Fiber, and Golden Grass pieces;
- Darkening of natural fiber parts;
- Loss and theft.
Defective on Arrival
If it turns out that one of the products ordered by you is defective upon arrival, Goud Bos will replace these products free of charge. In this case, do not use the products. Please contact our customer service within 5 days and ensure you have a clear description of the defect at hand. In some situations, we may ask for photos of the product. Under no circumstances returns a product without permission from our customer service.